Privacy Policy

This policy explains how TWGRP ("TWGRP", "we", "us") handles personal information collected through twgrp.org. We process personal information in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).

What we collect

When you send an enquiry, we collect the details you choose to give us:

• Your name, business name and email address
• Your contact number, if you provide it
• Your current website address
• The service you're interested in, your hosting preference and your message

This website does not use advertising or tracking cookies. Our hosting provider may keep standard server logs (such as IP address, browser type and pages requested) for security and reliability.

How we use it

• To review your website and respond to your enquiry
• To prepare and discuss a proposal or quotation you have asked for
• To keep a record of our correspondence with you

We don't sell your information, and we don't add you to marketing lists without your consent.

Who we share it with

Enquiries are delivered through a form-handling or email service provider acting on our behalf, and may be stored by our email and hosting providers. These providers may process information outside South Africa. Where they do, we use reputable services with appropriate safeguards. We only share information beyond this where the law requires it.

How long we keep it

We keep enquiry information only as long as needed to respond to you and for any project that follows, and then for as long as reasonably required for our records or by law.

Your rights

You may ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. Contact us at our enquiry form. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Security

This website is served over HTTPS. We take reasonable technical and organisational measures to protect the information you share with us.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.